My Exploring Guest Service class was an 8 week seminar held on Wednesday mornings from 11:00-1:00! Here is a little recap of what we learned about each week!
Week 1: Introduction
We had an overview of our course and talked about the important of guest service to the entire Disney Company. We learned about guest service soft skills and how to incorporate them in our daily operations.
Week 2: Park Operations
We had managers from Magic Kingdom and Animal Kingdom that shared the tasks and challenges of incorporating guest service and maintaining operational excellence throughout the entire line of park operations, including Attractions, Main Entrance, Vacation Planning, Parking, Custodial, and many other operational fields.
Showing posts with label dcp classes. Show all posts
Showing posts with label dcp classes. Show all posts
Friday, November 14, 2014
Exploring Marketing
My Exploring Marketing class was an 8 week seminar held on Wednesday mornings from 8:30-10:30! Here is a little recap of what we learned about each week!
Week 1: Introduction
We had an overview of our course and discussed New Fantasyland, which would be the theme of the class. We would be seeing how the various marketing and sales teams worked together on the challenges of marketing such a huge expansion to the Magic Kingdom.
Week 2: Strategy
We had guest speakers from this team that discussed the various strategy teams that encompass multiple divisions of the company, and how they effectively strategize their marketing tactics to reach guests.
Week 1: Introduction
We had an overview of our course and discussed New Fantasyland, which would be the theme of the class. We would be seeing how the various marketing and sales teams worked together on the challenges of marketing such a huge expansion to the Magic Kingdom.
Week 2: Strategy
We had guest speakers from this team that discussed the various strategy teams that encompass multiple divisions of the company, and how they effectively strategize their marketing tactics to reach guests.
Thursday, August 14, 2014
Exploring Disney Heritage
My Exploring Disney Heritage class was an 8 week seminar held on Wednesday afternoons from 1:30-3:30! Here is a little recap of what we learned about each week!
Week 1: Introduction
We had an overview of our course and what we would be learning, and learned about our fabulous instructor, who is the same instructor from my Leadership class too! We started off with a background of Walt's early years. Then, we split into groups and did a trivia game of Disney history and heritage.
Week 2: Walt and Roy: The Original Dream Team
We learned about the impeccable partnership between the brothers, and examples of how Walt ran the creative aspects, while Roy handled the business side of the company.
Week 1: Introduction
We had an overview of our course and what we would be learning, and learned about our fabulous instructor, who is the same instructor from my Leadership class too! We started off with a background of Walt's early years. Then, we split into groups and did a trivia game of Disney history and heritage.
Week 2: Walt and Roy: The Original Dream Team
We learned about the impeccable partnership between the brothers, and examples of how Walt ran the creative aspects, while Roy handled the business side of the company.
Exploring Leadership
My Exploring Leadership class was an 8 week seminar held on Wednesday mornings from 9:30-11:30! Here is a little recap of what we learned about each week!
Week 1: Introduction
We had an overview of our course and what we would be learning, and learned about our fabulous instructor. He has been with the company for many years in some wonderful roles, and even did the College Program himself. We also did a group activity related to the responsibilities of our managers.
Week 2: Disney's Chain of Excellence
We discovered the Chain of Excellence, and how to satisfy both guest and Cast Member needs.
Week 1: Introduction
We had an overview of our course and what we would be learning, and learned about our fabulous instructor. He has been with the company for many years in some wonderful roles, and even did the College Program himself. We also did a group activity related to the responsibilities of our managers.
Week 2: Disney's Chain of Excellence
We discovered the Chain of Excellence, and how to satisfy both guest and Cast Member needs.
Subscribe to:
Posts (Atom)