Specifically, my shadow was in the Group Reservations department. There are many different markets that call into this line, such as conventions, youth, sports, and runDisney. Being able to see the internal processes of what goes on during a phone call was very eye-opening for me! There are so many different programs that go into booking reservations; I was in awe! I really appreciated this experience because we have called into lines at DRC so many times for our own vacations, so it was really neat to see it from a Cast Member perspective! I loved spending the afternoon learning about what takes place at DRC!
|Disney Reservation Center|