Exploring Guest Service

My Exploring Guest Service class was an 8 week seminar held on Wednesday mornings from 11:00-1:00! Here is a little recap of what we learned about each week!

Week 1: Introduction
We had an overview of our course and talked about the important of guest service to the entire Disney Company. We learned about guest service soft skills and how to incorporate them in our daily operations.

Week 2: Park Operations
We had managers from Magic Kingdom and Animal Kingdom that shared the tasks and challenges of incorporating guest service and maintaining operational excellence throughout the entire line of park operations, including Attractions, Main Entrance, Vacation Planning, Parking, Custodial, and many other operational fields.