|I loved being able to use the iPad to walk around and help guests!|
Our main purpose was to speed up the Will Call line. Guests aren't happy when they pre-plan and purchase their tickets ahead of time, but would arrive at the park to find a huge Will Call line. At any given time, we typically had 6-8 CP's on the iPads behind the Will Call booth, and 1-3 CP's sorting through the line to bring guests back to the next available iPad Cast Member. We were able to move through the line SO fast! It was wonderful to be able to make such a difference in guests' experiences. It really started off their day well when they saw how efficiently they were able to get their tickets and head into the park.
|Epcot's still my home park and I absolutely loved it, but it was amazing to get to work with a view of the monorail, Contemporary Resort, Seven Seas Lagoon, and the Magic Kingdom!|
|My friend Tim and I during the pilot!|
I loved being part of this pilot because I got to be part of Vacation Planning history. We were the very first group to run this pilot testing and implement iPads into the Vacation Planning operation. We had many leaders and Cast Members from different divisions come by to observe the pilot and ask us about our experiences. Every day, we were able to give input to the managers running the pilot and then implement any changes to the process. It was also great to be able to come together with most of the CP's from all 4 parks, and be successful together. It was so neat to work with all of them at the same time, and it really made the experience so much fun!